ppvip4 Privacy Policy

ppvip4 ("we", "us", "our") operates the online gaming and betting platform accessible at ppvip4.biz (the "Platform"). We are committed to protecting the privacy of every individual who interacts with our Platform, whether as a registered player, a visitor browsing our pages, or a person who contacts our support team.

This Privacy Policy sets out in plain and precise terms what personal information we collect, the legal and operational reasons we collect it, how it is used, how long we keep it, who we may share it with, and the rights you hold as a data subject. This Policy applies to all personal data processed by ppvip4 in connection with the Platform and all services offered through it.

By registering an Account on ppvip4, or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue your use of the Platform and contact us at [email protected] to arrange closure of your Account and appropriate handling of your personal data.

ppvip4 collects personal data only to the extent necessary for the purposes described in this Policy. The categories of personal data we may collect and process are set out below:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information (except where relevant to responsible gaming assessments), biometric data beyond what is required for identity verification, or data relating to criminal convictions beyond what is required by our anti-money laundering obligations.

ppvip4 collects personal data through the following channels and mechanisms:

• Direct interactions: When you register an Account, complete identity verification, make a deposit or withdrawal, contact our support team, participate in promotions, or respond to surveys, you directly provide us with personal data.
• Automated technologies: As you navigate and use the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, session tracking software, and similar technologies. This collection occurs without your active input and is described further in Section 6 (Cookies and Tracking).
• Third-party identity verification providers: Where you submit identity documents for KYC verification, our third-party verification partner may process those documents on our behalf and return a verification result to ppvip4. These partners are bound by strict data processing agreements.
• Payment processing partners: When you initiate a financial transaction via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or card processors, relevant transaction data is shared with ppvip4 by those payment providers to confirm and reconcile your transaction.
• Anti-fraud and risk screening tools: ppvip4 may receive data about you from third-party fraud prevention and anti-money laundering screening services where such screening is required by law or our internal risk management policies.

ppvip4 processes your personal data for specific, defined purposes. For each purpose, we rely on one or more legal bases for processing, as set out below:

• Account registration and service delivery: We process your Identity Data and Contact Data to create and administer your Account, verify your eligibility, and deliver the services you have requested. Legal basis: performance of a contract.
• Identity verification and age confirmation: We process your Verification Data to confirm that you are 18 years of age or older and to verify your identity, as required by our responsible gaming obligations and fraud prevention policies. Legal basis: legal obligation and legitimate interest.
• Payment processing: We process your Financial Data to execute deposits and withdrawals, detect and prevent fraudulent transactions, and comply with anti-money laundering requirements. Legal basis: performance of a contract and legal obligation.
• Customer support: We process your Communications Data to handle queries, resolve complaints, and improve our support services. Legal basis: performance of a contract and legitimate interest.
• Responsible gaming monitoring: We process your Responsible Gaming Data and Usage Data to identify players who may be exhibiting signs of problem gambling and to fulfil our duty of care obligations. Legal basis: legal obligation and legitimate interest.
• Platform security and fraud prevention: We process Technical Data and Usage Data to maintain the security of the Platform, detect unauthorised access, and prevent cheating, collusion, and bonus abuse. Legal basis: legitimate interest.
• Service improvement and analytics: We process aggregated and anonymised Usage Data to understand how the Platform is used and to improve its features and performance. Legal basis: legitimate interest.
• Legal and regulatory compliance: We process personal data as necessary to comply with applicable laws, respond to lawful requests from competent authorities, and maintain required records. Legal basis: legal obligation.

ppvip4 does not sell or rent personal data to any third party. We may, however, share personal data with the following categories of recipients where necessary and proportionate:

• Service providers and data processors: Third-party companies that perform services on our behalf, including identity verification providers, payment processors, IT hosting and infrastructure providers, fraud detection services, and customer support platform providers. All such providers are bound by data processing agreements that restrict their use of personal data to the specific services they deliver for ppvip4.
• Game providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive certain session and technical data necessary to deliver their games within the ppvip4 Platform. These providers do not receive your full identity or financial data.
• Payment partners: Financial data is shared with payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard) solely to the extent necessary to execute and verify your requested transactions.
• Law enforcement and regulatory bodies: ppvip4 may disclose personal data to police, financial intelligence units, or other competent authorities where required by law, by court order, or where we reasonably believe disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of ppvip4's assets, personal data held by ppvip4 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

ppvip4 uses cookies and similar tracking technologies to operate the Platform effectively. A cookie is a small text file stored on your device when you visit a website. The table below describes the categories of cookies ppvip4 uses:

ppvip4 does not deploy advertising or marketing cookies, and does not use cookies to build profiles for sale to third parties. You may configure your browser settings to block or delete cookies; however, disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging into your Account.

ppvip4 retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active Account plus a minimum of five (5) years following Account closure, in order to meet anti-money laundering record-keeping obligations and to handle any post-closure disputes or regulatory enquiries.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in line with financial regulatory requirements applicable to our operating jurisdiction.
• Communications and support records: Retained for three (3) years from the date of the interaction, to support complaint resolution and service improvement.
• Responsible gaming records: Retained for the duration of any active self-exclusion or restriction, plus five (5) years, to ensure that re-registration attempts by excluded players can be identified and appropriately managed.
• Technical and usage data: Retained for up to thirteen (13) months in identifiable form, after which data is anonymised and may be retained indefinitely for aggregate analytics purposes.
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year, to evidence compliance with consent obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints (e.g., data held in backup archives), we will isolate the data from further active processing until deletion can be completed.

ppvip4 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Key security measures include:

• SSL/TLS encryption: All data in transit between your browser or device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive personal and financial data stored on our servers is encrypted at rest using strong cryptographic standards.
• Access controls: Access to personal data held by ppvip4 is restricted on a strict need-to-know basis. Internal staff members are granted access only to the data necessary to perform their specific role, and all access is logged and audited.
• Two-factor authentication (2FA): ppvip4's internal systems require multi-factor authentication for privileged access. Players are strongly encouraged to enable 2FA on their own Accounts where available.
• Penetration testing and vulnerability management: ppvip4 conducts regular security assessments of the Platform to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, ppvip4 will notify affected players without undue delay, and will take immediate steps to contain and remediate the breach.

As a data subject, you hold a set of rights over the personal data ppvip4 processes about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

ppvip4 is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

If ppvip4 becomes aware that personal data has been collected from a minor — whether through an age misrepresentation at registration or any other means — we will immediately suspend the relevant Account, permanently delete all personal data associated with it, and void any transactions or balances connected to it.

If you are a parent or guardian and believe that your child has registered an Account on ppvip4, please contact us immediately at [email protected] so that we can take appropriate action without delay.

ppvip4 operates primarily for the Bangladesh market and its core infrastructure is designed to serve Bangladeshi players. However, some of our third-party service providers — including identity verification partners, payment processors, and IT infrastructure providers — may process or store data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third country, ppvip4 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards may include:

• Contractual data processing agreements incorporating standard data protection clauses.
• Transfer to jurisdictions that maintain adequate data protection standards as assessed by ppvip4's legal team.
• Other legally recognised mechanisms for international data transfers, as applicable.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

The ppvip4 Platform may contain references to third-party game providers whose games are embedded within or accessible through the Platform. While ppvip4 takes care to partner only with reputable and established game studios, ppvip4 does not control the privacy practices of these third-party providers and is not responsible for their data handling.

Where you interact with a game or feature delivered by a third-party Game Provider, that provider's own privacy policy and data practices will apply to the extent that any personal data is processed directly by them. ppvip4 recommends that you review the privacy policies of any third-party providers whose products you use.

This Privacy Policy applies solely to data processed by ppvip4 in connection with the Platform. It does not extend to any third-party websites, applications, or services that you may access via links embedded in third-party game content.

ppvip4 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email to the address associated with their Account, and we will update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how ppvip4 protects your personal data. Continued use of the Platform after an updated Privacy Policy has been published and communicated constitutes your acceptance of the revised terms.

If any update to this Privacy Policy requires your active consent (for example, where we introduce a new purpose for processing your data that requires consent as its legal basis), we will seek that consent explicitly before proceeding with the new processing activity.

If you have any questions, concerns, or requests in connection with this Privacy Policy or the way ppvip4 handles your personal data, please reach out to our team using the details below: